Kate Byrne is an experienced Chief People Officer specialising in building structured Employee Experience frameworks that drive measurable business outcomes. Her expertise spans strategic workforce planning, leadership development, and organisational change management with particular strength in translating people strategy into practical, on-the-ground results.

With two years in the insurance industry, Kate brings a fresh yet grounded perspective to the claims workforce challenge bridging the gap between an ageing cohort and the next generation of talent. Recognised as an Elite Women in Leadership by Business Insurance APAC and a recent finalist in the Inspiring Workplace Awards, Kate brings professional insight and practical know-how to making claims careers more compelling, visible and purpose-driven.

Her approach is rooted in co-creation and measurable impact with proven experience building mentorship cultures, driving retention and guiding organisations from informal practices to systematic frameworks that support diverse employee needs across remote and hybrid environments.

Matthew McHutchison is the founder of IVAA Contents Procurement and Checksum.Claims, award-winning solutions used by many leading insurers across Australia and New Zealand to improve contents claim outcomes at scale.

His work focuses on combining automation, impartial specialist expertise and service design so insurers can better support customers to replace what was lost. Matthew is particularly interested in the operational and human impacts of claims design, including how automation changes the day-to-day experience of claim staff.